As an independent small business and to provide you and others with an excellent customer service and access to appointments during off and peak times we want to you to inform you our policy.

When you make an appointment, we reserve that time for you; without sufficient notice, we ended up turning away other clientele. When clients are not able to make it to their scheduled appointment we are unable to best service our waiting customers.

We thank you for your consideration at least of 24 hours cancellation policy. Our booking policy does not only protect our business but also affects our affordability and ensures fair treatment to all our clients.

CANCELLATION FEE

Please book carefully. No-shows and last-minute cancellations mean that other clients cannot book into that time slot and it wastes the time and expertise of our highly trained professionals.

A 50% deposit may be required to secure all bookings, especially to the clients who miss their appointments or failed to give us a cancellation notice.

*Longer appointments -more than 60 minutes- or group services may be charged 100%
**New clients consultations: 50% deposits

Credit card holds or Deposits

For customers who have missed 1 or more appointments without notifying the salon (no show) or who are continually unable to adhere to our cancellation policy, we will require a credit card hold or deposit for future appointments and a cancellation fee may be charged.

We’re always thinking about our clients and figuring out the best way to ensure satisfaction for all our clients. That’s why we need to have a clear policy, to ensure that business runs smoothly and you, along with everyone else, get the SALON SERVICE you pay for at HAIR HOLISTIC.

ARRIVE ON TIME!

We understand that some things happen outside of your control that make you late to your appointment. We will do everything we can to accommodate you.

However, if you are running more than 10 minutes late we may need to offer you a shorter service or reschedule your appointment in order to accommodate all of our guests with the full service experience. Please let us know as soon and safely as possible that you are running late so we can best accommodate everyone.

If you are more than 15 minutes late we are forced to reschedule your appointment .

If you pay a deposit, your balance will be refunded to you, minus the $50 late fee.

Appointment reminders

Appointments reminders are available. We offer email and text reminders approximately 24 to 48 hours before your appointment. Please, it’s your responsibility to update your contact information in order to contact you.

We understand that sometimes bookings need to be changed, so you will be allowed to change your booking as long as you give us a 48 hours’ notice.

Your deposit can either be refunded or held for your next booking.

If it is within 24 hours and you cannot attend your appointment, you may either send a friend or family member to take your slot or forfeit your deposit.

Less than 24 hours and same day cancelation deposit its not refundable.

In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.

We will ask you to provide additional details and documentation so we can confirm and validate the unavoidable circumstances.

Please provide the required documentation within 7 days of making the cancellation or your cancellation may no longer qualify credit to the account.